email us via the website, all support information can be found here.

There are a few ways you can contact us to log a support case: How do I access my Quadra Assurance Technical Support? For more information on this please Contact Us.

Please note: This is reviewed on a case-by-case basis and must fall in-line with our terms and conditions. Below are a few ways you can use your excess hours:

If, at the end of your contract you haven’t used all of your bolt-on hours, these hours can be re-deployed in a variety of ways to ensure you get the most from your investment. We track and measure our response rates, call escalation rates and how quickly your support cases are dealt with. Our aim is to respond to all of our support cases within an hour. How quickly are Quadra Assurance technical issues dealt with? Quadra Assurance Technical Support covers everything from upgrades of your software, troubleshooting, critical failures to hardware and licensing issues. What does Quadra Assurance Technical Support cover?

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